Refund Policy
How refunds are handled for our training program and service engagements.
This Refund Policy explains, in general terms, how Globalantic approaches refunds. It is organised into two parts — one for our training and internship program, and one for our general service engagements. Specific terms for any particular program or project are confirmed with you before you enrol or engage us.
This policy is intended as general guidance and is not a binding contract on its own. For the exact terms that apply to you, please refer to the details shared at the time of enrolment or engagement, or contact us at info@globalantic.com.
Training & Internship Program
The following applies specifically to our Full Stack Development paid internship program.
Before the program begins
If you wish to withdraw before your batch starts, please contact us as early as possible. We will review refund requests made before the start date on a case-by-case basis, taking into account any administrative or reserved-seat costs.
After the program begins
Once a batch has started, seats are limited and resources are committed. Refunds after the program has begun are generally not available, except where required by applicable law or as otherwise agreed in writing.
How to request
To request a refund related to the program, email us with your name, application details and the reason for your request. We'll acknowledge it and let you know the applicable terms.
General Service Engagements
The following applies to development, design, marketing and other project-based services we provide to clients.
Project payments
Services are typically delivered in agreed phases or milestones. Amounts for work already completed or in progress are generally non-refundable, as they cover time and resources already committed.
Cancellations
If a project is cancelled, any refund of amounts paid for work not yet started will be considered based on the terms agreed in your proposal or agreement.
Third-party costs
Fees paid to third parties on your behalf — such as domains, hosting, licences or ad spend — are subject to those providers' own terms and are generally non-refundable.
Questions
If you have any questions about refunds, or want to understand the terms that apply to your specific situation, please contact us at info@globalantic.com. We're happy to help.